Shipping policy

Shipping Policy - Contra_eg
At Contra_eg, we strive to offer a seamless shopping experience with reliable and efficient shipping services. Please read the details of our shipping policy below.

🌍 Domestic and International Shipping
Domestic Shipping (Within Egypt):
We ship all domestic orders using Turbo, . Once your order is confirmed, it will be shipped within 3 to 5 days. Please note that delivery times may vary depending on the location and availability of products.

🚚 Free Shipping
We offer free shipping to selected loyal customers on certain orders, based on specific criteria. This is applicable to both domestic and international shipping where applicable.

📦 Order Tracking
Every order shipped will come with a tracking number. Once your order is dispatched, you will receive a confirmation email with your tracking information, allowing you to monitor your package’s journey until it reaches you.

🛂 Customs & Duties
International Orders: Customers are not responsible for any additional customs fees, taxes, or import duties that may apply. These fees are absorbed by us, so you won’t have to worry about extra charges upon receiving your order.

📬 Damaged or Lost Orders
If your order is delayed, lost, or arrives damaged, please reach out to us within 7 days of receiving your order. We will offer a full refund or replacement of the order value. Our team will work with you to resolve the issue quickly and efficiently.

🗓️ Business Days & Shipping Times
Shipping is processed and handled from Sunday to Thursday. Orders placed on Friday and Saturday will be processed on the following Sunday. Our goal is to ship all orders as quickly as possible, but please allow for possible delays during busy periods or holidays.

🚚 Delivery Issues or Delays
If your order is delayed beyond the expected delivery time, or if it is lost or damaged during shipping, please notify us immediately. We will take the necessary steps to either reship the order or issue a full refund to ensure your satisfaction.